Selling travel products & tour packages; and dealing with customer inquiries.
Overseeing the smooth & efficient running of the branch and any satellite branches within the area.
Exceptional knowledge of advanced prices & ticketing / reservation system.
Helping to promote and market the business, including sometimes away from the branch location.
Cash handling, key holding, data entry & retrieval, managing budgets and maintaining records
Managing & motivating staff to meet targets, thus ensuring the profitability of the company.
Meeting regularly with company manager to provide feedback on branch & staff performance; and to take direction.
Dealing with staff welfare, disciplinary matters and customer complaints.
Ordering sales literature, stationery & disposables to ensure the efficient running of the branch.
Ensuring that all care is taken in following company & legislative directives for ensuring Health & Safety within the work place.
Using all Airlines websites to make all needs like arranging seats, meals and special assists.
Ability to provide the all transportation for tours like boats, car rentals and trains.
Great knowledge, awareness and understanding of the aviation industry, cultural and regulatory factors influencing purchasing decisions.
Great team player with profound ability to work in a challenging and stressful market.
Formulate, direct and coordinate marketing activities and policies to promote services of the company.
Negotiate and close long-term contracts with VIP's and Executives while balancing company objectives and offering customer satisfaction.
Created the company ID in Facebook, Instagram & twitter and handling client’s questions, queries and complains.
Handling the corporate sales 24/7 to meet our client’s expectation and increase or revenue.
Managing all deals with the airlines, Hotel suppliers and tours consultants to provide the best offers to the client’s.

Provide the 5 stars services to Passengers
Monitoring the quality and quantity of ground services
Responsible for the on-time performance of each flight arrival, deplaning and flight departure boarding
Responsibility for the optimization of work processes and resources
Planning and supervision of the implementation of necessary measures in connection with flight irregularities and to take necessary decisions
Supervision of handling agent appearance and adherence to safety- and service standards, where appropriate.
Supervision of adherence to regulations and instructions and to ascertain weak points.
To build relationships with authorities and external customers/suppliers (e.g. the immigration, customs, AOC and GHA).
Customer care, special services, supervision of check-in/gate/arrival operations, basic lost & found/ baggage handling.
Using Amadeus system for reservations and ticketing, Reissue & cancellation
Using Amadeus with flight mode, chick in mode and reservation mode
Issuing MCO, EMD with Amadeus.
Helped in pricing activities with pricing department.